Guarantees

Evaneos SA is a Member of ABTA with membership number P7051. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com.

At Evaneos, you can pay your local agency directly and securely through our payment platform. You can use your credit card or opt for a bank transfer, at no extra cost. In addition, all your payments made on our platform are covered by a trusted external financial guarantor, Atradius.

An entire team is dedicated to vetting and monitoring Evaneos' local agencies. All the travel agents on our website are English-speaking licensed professionals who specialise in creating tailor-made tours. We only want to provide the best possible service to our travellers, which is why only around 9% of the agencies who send us applications pass our rigorous selection criteria.

All reviews left by our travellers are uploaded, unedited, onto the Evaneos website. We ask our travellers to provide comments about their trip, their experience with Evaneos, and their local agent, to assist others in making informed decisions when browsing our website. To read up on reviews from previous Evaneos travellers and find out why we have a 96% traveller satisfaction rate, please click here.

"Is it really safe booking a trip with a local travel agency? How can I be sure that my trip will actually go ahead?" Don't panic! Simply read up on our FAQ regarding what happens if my local agency cancels my trip once I've paid my deposit? or get in contact with our Customer Care Team on +44 117 205 0264.

As well as benefiting from 24:7 on-site assistance provided by your local agency once you are in the destination, Evaneos' Customer Care Team is on-hand to assist you throughout every stage of your journey. Should you have any further questions, our team would be more than happy to talk through your concerns with you on: +44 117 205 0264.