Reviews of Travels with Evaneos

4.7
696 reviews
Dunks
5
Costa Rica
Couple
Amazing
The best parts:
Dear Sonia, We are now home safely, after a strange journey through empty airports ! The ground crew at Juan Santamaria stood on the runway and waved us off with the Costa Rican flag as we taxied off as one of the last flights to leave. Sue and I both work in hospital so life is very different for us now, but everything is under control at present and we are well refreshed after our amazing holiday ! Thank you so much for arranging a wonderful itinerary and being so supportive, reassuring and helpful when things were changing on a daily basis and our natural instinct was to try and get home. Everyone we came across were so very helpful and friendly, the drivers were all excellent at a time when everyone was feeling a bit anxious. I would especially mention our local guide who ran Rana Roja in Tortuguero who looked after us so well. It was an amazing experience in Tortuguero, being the only tourists in the rain forest ! Aguila de Osa in Drakes Bay was also a highlight as were all the National parks we visited in Manuel Antonio and Osa peninsula before they shut down because of the virus. I hope you and your family and staff are all well and that things can return to normal soon. We had an amazing unique experience and will be in contact about arranging another trip next year to see some more of your beautiful country. Muchos gracias and Pura Vida ! Alan and Sue
The worst parts:
Nothing
Sonia
Dear Alan and Sue: I am very glad to know you are now safe in your country and attending this emergency. I do hope that both of you stay well and can continue with your plans of visiting our country next year. Thank you very much for your feedback on your trip and for sharing such beautiful pictures of an isolated Costa Rica. It was a real pleasure to have organized your trip and to have assisted you during your stay during this difficult time,, It is good to see that even with this situation, your trip was completed and that all services were offered as scheduled. Thanks again , take care. Look forward to hearing from you next year.
KR
5
Japan
Friends
We had a fantastic time in Japan. The itinerary and excursions organised were perfect, and we got to experience so much of Japan in two weeks - covering all the key cities and sights that we wanted to see . The destinations were all very good. There were so many highlights it's hard to list them all but seeing Mount Fuji was incredible, experiencing the history of Kyoto and the beautiful Island of Miyajima with the local deers. Japan has so many terrific places. There's so much to see and explore. The local agency was incredibly helpful from designing the itinerary to providing support whilst we were travelling - from directions, resolving last minute issues and anything else in between! Without the local travel agency and their knowledge of Japan, we wouldn’t have been able to see and experience Japanese history and culture within 2 weeks. Would highly recommend the travel agency.
Colas
Hey Kismet! Jerome here and thank you so much for the kind feedback - it always makes us feel good when a customer of ours experiences the best that Japan has to offer, with the support that we hope were adequate for you. I hope to be able to plan a second trip for you should you ever return to Japan again! :) Warmest regards from Tokyo, Jerome
Vanessa
5
India
Family
I arrived in India on March 8 as the COVID-19 was ramping up worldwide. Everywhere along the way, we received excellent service from the greeters at the airports and train stations, to the tour guides and drivers. Our tour guide in Kolkata weaved in my family history sites with a walking tour covering the daily life of Kolkata. Schools were shuttered due to COVID, though he ensured our access and a tour of a school important to my family history. The driver skillfully navigated Kolkata traffic and was always at the ready. The same experience repeated in Mussoorie with our guide. It was imperative to visit my father’s school. He not only gained access, but conducted a customized tour (he graduated from this school). Our driver arrived two hours early to prepare for the day and then extended his day to drive us to the local airport due to unexpected travel changes. Sadly, my trip was suspended early due to COVID and India closing access to tourist attractions and suspending international flights. Upon request, our tour guide immediately secured alternative travel and lodging arrangements for my party to return to Delhi. Our local agent met us at a very crowded Delhi airport at 1 a.m. and escorted us to the airline check-in line and kindly waited with us until we received our boarding pass—this was extremely reassuring.
The best parts:
I whole-heartedly and without reservation recommend local agencies in parternship with Evaneos in India. I searched for months and read many reviews about the best tour companies servicing India. I required a customized tour based upon family history, taking me to areas of India not typically traveled by international tourists. I contacted many agencies such that advertised customized tours. While initially responsive, they ceased responding once I shared my special itinerary. Evaneos local agencies in India will customize itineraries based upon budget and location, including hotels and domestic transportation. Budget airlines mostly fly the domestic routes, so be clear if you want upgrades such as luggage allowances and seating. Our India travel advisor patiently worked with me for months to finalize my itinerary—I had many potential places to visit covering much of India, and he worked with me on the potential logistics to tailor the trip to fit within the designated number of days. He was also extremely timely in responding to my many emails.
Dear Vanessa Namaste! We thank you for sharing your feedback on Evaneos. It was truly our pleasure to serve you during the trip. We are so glad to know that you enjoyed your trip with us in India. It was unfortunate that you had to cancel the trip midway due to Coronavirus but we look forward to welcoming you again in near future where you can utilise the credits offered for cancelled components. Please stay safe and healthy.
rgnup
5
Colombia
Couple
We enjoyed our trip to Colombia immensely. All our guides were very knowledgeable and friendly. A lot of history you can feel walking the streets. Visited Bogotá, Medellin and Cartagena. So very different and beautiful on their own. The food was great, the museums of Botero and the Museo del Oro top notch, and the opportunity to see how very violent neighborhoods have been able to be reborn in art and enterprise is fantastic. A unique experience. Definitely visit Colombia.
The best parts:
Excellent knowledge of our tour guides, specially Alejandra *********** in Bogota. Lovely country, lovely people. The murals and art in the streets is like I have never seen before. Wow. Much to see in each city we visited.
The worst parts:
Really no bad parts.
Natalia
Dear Ricardo, first of all thank you very much for taking the time to fill out this form. I am very happy that you were satisfied with the organization of your trip and that you enjoyed discovering the country so much! I totally agree with you that all three cities, Bogota, Medellin and Cartagena are very unique and interesting in their own way. There is still so much to see in Colombia, we hope to welcome you again in the future! Many greetings and all the best, Martina
Evaneos
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Bliz
5
South Africa
Friends
We spent 5 days in Cape Town and 4 days in the Bush. All of them were delightful. There is so much to do and everything was interesting, exciting.
The best parts:
The whole trip was amazing, thank you. The country is absolutely beautiful and we think we had great conditions to enjoy it. We had a very good balance between scheduled tours and time on our own and we were kept safe.
The worst parts:
The only downside is that we were rushed for breakfast on the days of scheduled tours. We had to negotiate 15' to swallow a cup of coffee and a toast.
Evaneos
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Elmer Sands
3
Mexico
Family
The trip was very well organised and everything went to plan
The best parts:
We enjoyed the sites, The first hotel was very basic but very friendly and helpful The********** hotel had very friendly staff and lovely rooms, Raul was a great guide, genuinely loved his country and interested in its history. He was very courteous, considerate and informative throughout our travels. He appeared very well read and informed on current affairs generally with a good command of English.
The worst parts:
the travel was not that interesting due to mainly travelling on main roads with no view but understandably needed to cover all of the sites. Raul had to leave us to another guide on the Sunday/Monday who acted as a taxi driver rather than guide, had little command of English, Gave us next to no information at any of the sites we had to read the information at the sites ourselves. She was using her phone to text people at traffic lights and when the lights were green on many occasions we stat at the lights until the text had been sent and drivers behind were annoyed. Unless we tried to make conversation she was silent. I cannot recommend her as a replacement to Raul and it ruined our last two days travels. The Hotel on Holbox was not very friendly, restaurant staff were more interested in the TV than waiting on our table even though the restaurant was not well used in the evening often only a couple of tables use. room was nice but the shower only trickled water and was easier to wash in the sink.
Ivana
Dear Hilary, Thank you very much for your lovely feedback and for taking the time!! Your feedback is very important as it is the only way for us to improve our service!! We are very happy that you liked Raul!! He really is a lovely and knowledgable guide!! I just forwarded him your feedback and he is really happy about it!! Less good was his replacement and I really want to thank you for letting me know!! To be honest, I did not know that there was a replacement with Miss X until the very last day when you were already in Holbox!! I was not amused and as your case was the second case that was not satisfied with her, so we now decided to definately stop working with her!! Therefore thank you very much for your honest feedback, not only concerning her but also the Hotel in Holbox. We asked the hotel why they did not fix your shower and they menntioned that there was no issue mentionned. It is very imporant to address problems immediatley in order to improve the situation. Right now for us its a little bit difficult to prove that thowards the hotel but we definately took notice!! Thank you also very much for that!! By the way, I agree, on Mexican highways there is not much to see :-) That is true! I am very happy that overall you had a good time in Mexico and that you flew back with many wonderful memories!! Please come back and visit us soon!! All the best to you three wonderful ladies!! Saludos Ivana
Evaneos
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Geo
5
Mexico
Couple
Our trip to Mexico was amazing! This was our third trip using Evaneos and by far it has been the best one. All thanks to the local agent in partnership with Evaneos in Mexico, excellent recommendations and costumer service. She was quite accommodating, both before the trip, where she tailored the itinerary to meet our needs and our budget (she even calculated for us a budget per day which turned out to be pretty close to what we ended up spending) and during the trip as well by being in contact with us to check if we were satisfied with our itinerary or if we needed anything. We definitely recommend local agencies in parternship with Evaneos and we will surely go back to Mexico!
The best parts:
We liked pretty much everything about our trip itinerary, the cenotes, archeological sites, hotels, everything!
The worst parts:
The only thing we didn't like was the fact that one of us had Moctezuma revenge for a couple of days.
Ivana
Hola Jorge & Mauro, A HUGE BIG THANK YOU SO SO MUCH ♥! Such excellent feedback - my heart is filled with joy! I am very happy about your kind words and will share them with my team. I was your contact person, but behind me is a group of committed and motivated colleagues, and together we enjoy working together every day to create unique holiday experiences. This type of feedback is the best confirmation of our work! We really hope to welcome you back!!! You definately were travellers and not touristis and this is the best type of customer for us, people that love to experience, discover and feel Mexico!! Thank you so much for that!! Muchas Gracias y muchos saludos desde Mexico !! Ivana & Team
Brie
5
Australia
Couple
. We had always wanted to go to Australia and New Zealand. Who wouldn't want to visit there. The scuba diving on the Great Barrier Reef was a bucket list experience. Sailing by the Sydney Opera House. Hiking through the rainforest. Seeing the glowworms. Visiting the wineries and enjoying some New Zealand wines. Sitting on the verandas at the B&B's. Relaxing in the hot pools. The overnight trip on Doubtful Sound. So much to enjoy, difficult to name all of the venues. The people were the best. Everyone was so accommodating and hospitble.
The best parts:
The trip was very well organized. Instructions on where to be at what time and directions to our hotels were a big help. Our hotels and B & B's were top quality and each had something different to offer. The tour guides were all phenomenal and taught us a lot about the region.
The worst parts:
Long drives on mountainous roads (but they were beautiful). Some of the tours were not explained fully and might have opted out of them. Cancellations of tours due to weather (no one's fault)
Hi Brigitte and Paul Thank you so much for the fantastic review and for trusting us to design the trip of a lifetime! It sounds that overall it was amazing. Thank you for sharing your beautiful photos too. We hope to see you again soon to see the Milford Sound which you missed out on! All the best Sally and the team
Evaneos
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Rms
3
Argentina
Friends
We spent three days in Buenos Aires and 5 days in Bariloche, Argentina. We had wonderful weather and a good time with old friends. We have used Evaneos several times in the past with excellent results, but had a little more trouble this time as described above.
The best parts:
All the scheduled events went perfectly which was much appreciated. We have always found Evaneos to be very reliable in that regard.
The worst parts:
We were in Buenos Aries for just 3 days and had never been there before. We wanted a private guided tour, but Cecilia kept saying we could tour the city on our own. We probably could, but we are in our 70’s and wanted a guide. We finally turned to ************ for a guided tour and driver and they provided a wonderful service, but I was disappointed we couldn’t get it thru Evaneos. I’m Bariloche, we had to pay entrance fees to the national parks which seemed ridiculous since our tours were scheduled to take us into the parks. Why weren’t those fees paid in advance as part of our fees to you?
Julia
Good morning Robert. I hope you are doing well! Due administrative issue we can not include entrances to National Parks. Thanks for your comments, they help us to improve our trips! Wish you a good return! Regards!
Evaneos
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Faroz
3
The Philippines
Solo
Varied itinerary from land excursion to water excursion.
The best parts:
A very well organised trip in a very beautiful country. But I had informed the agent what islands I wanted to visit, what activities i wanted to do and some of the hotels I wanted to stay at.
The worst parts:
The stress and uncertainty. Communications were very bad from after I had paid the deposit. I had to chase the agent up in order for her to send me the link to pay the balance of the trip. The communications were so bad that I started doubted whether the company actually existed. I did not receive all the domestic flight vouchers by the time i left the Uk, one of voucher that she had sent me had my name totally wrong. She stated that she would send printed copies with the pick up driver at Manila airport but the latter did not have anything on him. His instructions were only to pick me up. I spent a couple of hours on the first day of the holiday trying to figure out the vouchers that she had sent me and noticed that she had got the dates wrong and had to mail her. The airport security would not allow me into the domestic airport without printed copy of the ticket. I had to go into my ipad to get the electronic copy and he allowed me in as an exception. I had to keep chasing her up and eventually got them printed at the hotel reception. Upon arrival at Manila airport, very fortunately I managed to log into the airport wifi and I received a WhatsApp message informing me where the driver would wait for me, which was outside the terminal building. I dont know what I would have done if I did not manage to log into the airport wifi or if my phone was not working. I had to keep texting her on almost a daily basis to find out various airport pickups times and pick up time for excursions. The itinerary of 2 of my excursions were changed without notifying me of the same. Lunch on the Lobok river cruise was replaced with lunch with a local family. I had to chase her up to reinstate that lunch on the following day excursion. It casted a huge shadow on the holiday and was very stressful when I should have been relaxing and enjoying myself.
Antonio
5
India
Couple
Very enjoyable tour of Tamil Naidu with plenty of temples visits, the guides were all excellent and the driver Sinthil was very nice, courteous and professional. The cities are quite chaotic in India with heavy traffic, but this is compensated by the peace and countryside locations.
The best parts:
I really enjoyed the variety of places, the buzz and atmosphere of the cities and the peace of the countryside. I particularly enjoyed staying at *************lake resort, a haven of tranquillity in Kerala.
The worst parts:
There weren’t worst parts, however in hindsight the distances between places are quite long which means a lot of time spent in the car. Also packing and unpacking frequently isa bit tiring at times. The breakfast in many hotels could be improved, particularly things like breads and toast needs improvement, as well as the offer of yogurts. Also the coffee in most places wasn't very nice and not to western standards, though I understand India doesn’t have a tradition on coffee. The tax on luxury resorts on food and alcohol is too high and makes the cost of these items very expensive for foreigners too high. Entry fees to museums for foreigners is also too high. The government of each state should think about this carefully as westerners will otherwise choose other destinations.
Dear Fabio, I am very happy that you have enjoyed your trip very much, i look forward to organizing your next trip very soon! Niveadha
Evaneos
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Steven & Jo
5
Norway
Couple
We travelled from Oslo to Voss onto Bergen then Tromso. Our guide Stig in Oslo was very good company , fantastic facts and knowledge about Oslo. The ski resort in Voss is very accessible and the young people who work up there are super friendly and helpful. The restaurant is gorgeous too. Tromso was amazing , we got to see the Northern lights with an arranged mini bus trip by Evaneos. The dog sledding trip was Tromso’s highlight, we went to the Villmarkssenter , the crew were super fun especially Lauris our guide for the morning. The boat trip was very special too on board The Capella with Captain Jack. The hearty warming Norwegian salmon chowder made by Marta was the best.
The best parts:
We absolutely loved our trip to Norway, the best highlight was staying with Alan *******at Store ************* on the mountain side in Voss. His superb hospitality was second to none. He was out early clearing snow from the path to the hotel each morning, his breakfasts were amazing and locally produced cured meats from his farm were so delicious. We walked down to the Gondola each morning for our skiing all day we love to walk even in the snow. Although Alan provides a taxi bus he would tell us just to phone him if we needed help on our walk. In the evenings he would have a light bite ready for us in the bar and we looked forward to his friendly chats about life in Norway.
The worst parts:
We found Bergen a little uninteresting
Hi Joanne, Thank you so much for the wonderful review. I am so happy to hear that you have had a great time in Norway. I hope to see you back in Norway some day. Best André
Evaneos
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Basu
5
Patagonia
Solo
21 days went by, just like that. This is my second solo trip. First one was Santa Fe, New Mexico. Since, until now, I have always traveled in company of one or more, it was a big inertia to go to Santa Fe. I enjoyed the experience but felt lonely from time to time. But Buenos Aires has been different. Very rarely during the 21 days I felt lonely or alone. There were way too many new things to learn, new people to meet, a new country with its unique culture, tradition, and social norms to learn and absorb kept me intellectually and emotionally occupied. So didn’t have much time to feel lonely. May be I’m starting to master the art of traveling solo. With the exception of food, I have enjoyed every aspect of this country. People are wonderfully warm, open and friendly. Always very curious about Los Angeles. Kobe’s unfortunate passing, created many opportunities for people to share their sorrow. And connect with each other in an emotional level. That was very touching. As recently as this morning, Barbara, one of my favorite front desk manger mentioned to me the names Kobe and Calabasas in the same sentence as I was discussing today is my last day. The weather has been extremely comfortable. Especially the early mornings. Walking to the coffee shop has been my best part of the day. Ever so slightly cool mornings with ever so slight breeze. Just heavenly.
The best parts:
It was an amazing trip. I liked just about everythng about the trip: the country, the people, beaty of the landscape, weather.
The worst parts:
Didn't care for the food.
Natalia
Hola Basu, Thank you so much for leaving this kind and warm description of your trip to Argentina. It seems very sincere. I am so glad you had a nice trip and never felt lonesome. It was a pleasure to meet you here, I love the talks we had and the Indian food was delicious, I went back again just a week after. I hope to see you back in Buenos Aires someday! Warm regards, Shandra
Evaneos
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Viktor&Natalja
5
The Galapagos Islands
Couple
We wanted to have customized trip to Ecuador (Quito + The Galapagos Islands). Emma from *********************** organized it for us very well. She supported us during our trip as well. We always have been in touch.
The best parts:
All our tours were well organized. We had multi-destination tour. In the beginning we explored Quito. We visited some museums and historical places. Next day we had an excursion to National Park Cotopaxi with amazing views of volcano. 10 days we spent in the Galapagos Islands. We started from Santa Cruz, then Isabela and finally - San Cristobal. Every day we had different awesome activities. We saw many birds, penguins, sea turtles, sea horses, sea lions, sharks, many different kind of fishes and of course giant tortoises. Very nice landscapes, especially in Bartolome Island.
Mariane
Dear Viktor and Natalja, thank you very much for your feedback and for your beautiful photos! It was a pleasure to organize your trip and I am very happy to know that you enjoyed Quito, the Cotopaxi, the archipelago of the Galapagos and its species and your different guides! I wish you other wonderful trips! Greetings, Emma
Evaneos
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VK Kerala tour 2020
4
India
Couple
Kerala is a very exciting destination, the weather was perfect with blue skies, sunny and not too hot. The local food is a definite highlight. The comments on best/worst parts are stated above.
The best parts:
The meet and greet part at each stage was excellent and showed that the representatives of I*********** were genuinely interested in how our trip was proceeding. The driver throughout the trip was engaging, very informative, and went out of his way to look after us. The two days on the house boat at Alleppey was the best part - one day would not have been enough - and the captain and his crew, especially the chef, were caring and thoughtful during our stay. The food on the houseboat was the best on the trip. Old Kochi was lovely but two days was sufficient to see the sites. The ************ was the outstanding hotel by a long way. The visit to ******************* was delightful and well worth the time spent with him and his family. The buffet in the Cardamom County at Thekkady was, in contrast to the one in Munnar, very good. After the rather dismal boat ride on Lake Periyar, the elephant ride and time with the elephant afterwards - washing and feeding - was an absolute joy.
The worst parts:
The ************** hotel was the worst stay as unfortunately for the hotel and its staff, the ******************** were pile-driving a new quay directly in front of the hotel which meant the view was obscured and the noise incessant from dawn till well past dusk. The works are scheduled for several more months and were started last autumn so the tour company should have been aware of that. The restaurant provided excellent food but was empty except for us because of the noise. Our suite was at the back so did not suffer too much from the quay work - instead the building works and street noise were just as bad. The food in the*************** at Munnar was very poor and the buffet dishes were all cold or luke warm despite our eating in the restaurant first thing in the evening. The tour of the tea plantation and factory was unsatisfactory, it was more of a hike and not well organised but at least ************** accepted our complaint and resolved it satisfactorily immediately. The country roads are poor, which was to be expected, but our driver was caring and considerate and his vehicle was very comfortable so we had no cause to complain. The visit to the Spice Plantation at Thekkady was a waste of time as we had already done a far better one at Mr Tomy and was more about buying spices than seeing them being grown, and the planation's guide's English was poor and his knowledge was limited.
Hi Jacki, Many thanks for your feedback, very sorry that you had a bad experience with your hotel in Cochin, I promise that we will make it up for this in your next journey. Best Regards, Peter
Evaneos
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