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Hi Huyen,
A very happy New year to you your family and all the staff at Absolutely Asia.
Firstly many thanks for organising a great trip, we have had a wonderful time.
I always take the time to get back to your operators how things were, good or bad, so here goes.
Arrival in *********, very good Son was there to meet us as we came out of arrivals, and help us with check in at the hotel.
Hanoi**************, as I told you previously we were not very impressed. It is being refurbished so there was a lot of noise in the corridor outside our room in the afternoon we arrived and the roof top bar was not open again due to refurb work.
Position wise it was great, as were the staff and the breakfast was very good.
******************* hotel, beautiful. Excellent room, great outlook, when the fog lifted. Very enjoyable tours with Son. Good food and the staff were very helpful and always smiling.
***************** hotel, we were not impressed with this one. It's very rundown and in need of updating, it's is in a great position for the local attraction and the view was wonderful but there is nothing to do in the evening ( possibly because of TET most places were shut ).
I think it would have been better to stay in the city, in a better quality hotel and where there is more to do at the end of the day.
Son was very good taking us up the 500 steps to the viewing point and to the sampan tour, he organised everything very well.
**************** at Ha Long bay, absolutely wonderful. Faultless in every way, they looked after us from the minute we arrived until we got in the car to return to our Ha Long hotel.
The food was amazing the activities were great fun the boat was 5* in every way.
The hotel in***************** is good, nice and modern, lovely room, massive bed .
We are only herr for one night and it's a nice place.
The hotel staff were not as welcoming as they could be, when we arrived, but I expect that is because not many can talk English so it is difficult for them.
In respect to Son the guide and Son the driver, they have been great, very helpful and courteous, lots of fun to be with and informative.
One comment I would make is that when clients are in and area where the weather is bad, as it was in Pu Luong and Ninh Binh, rather than taking the clients back to their hotel it would be good if after completing the planned activities, the guide offered to take clients to see or do something in the local area. In these places there was nothing to do, once we dropped off at the hotels, so it was a little boring.
But overall it was a wonderful experience we will have lots of great memories and endless photos to show our friends and family, many thanks to you and ask your staff for putting the trip together for us.
We will certainly recommend using your company to are friends of they visit Vietnam.
Regards,
Peter and Elaine,
