Call us! We're open from 9am - 5:30pm, Monday to Friday (UK time)
Access my Evaneos Account
Customer Service
Call us! We're open from 9am - 5:30pm, Monday to Friday (UK time)
Send a trip enquiry to this agency Tuan’s team speaks English and specialises in tailor-made tours.

Tuan’s agency Your local agency for classic and cultural tours in Vietnam

22 reviews
  • Classic tours
  • Off-the-beaten-track tours
  • Family tours
  • Gastronomy tours
With a customer-first mindset, our local agency always makes a huge effort to ensure that our customers are happy and that they have the most incredible trip possible. We want each traveller to South East Asia to be able to appreciate the beauty, culture, and history of the fascinating place we call home. The local expertise of all the agents in our team means we are able to advise on not only the...
With a customer-first mindset, our local agency always makes a huge effort to ensure that our customers are happy and that they have the most incredible trip possible. We want each traveller to South East Asia to be able to appreciate the beauty, culture, and history of the fascinating place we call home. The local expertise of all the agents in our team means we are able to advise on not only the highlights of Vietnam, Cambodia, and Laos, but also the lesser-known local hot-spots and hidden gems of these countries, all while proposing personalised travel experiences adapted to each individual traveller.
See more
Joined Evaneos: 4 years ago
Agency operating for: 12 years
Based in: Hanoi, Vietnam
Languages spoken: English
Why was this local agency selected by Evaneos?
  • The agents in the team are all professional local specialists passionate about their country
  • Each trip organised by the agency is 100% adapted to the individual traveller(s) or group
  • The agency always goes the extra mile to ensure that their customers have the best trip possible
See our selection criteria for local agencies

Meet their team

Meet the friendly specialists at Tuan’s agency.

Browse their tour ideas

These tours are 100% customisable: trip duration, sites, accommodation, activities...

Traveller reviews

22 reviews
Contact with the agent
Route (pace, stage)
Welcome and professionalism
Guide
Travel documents
Accommodation
Transport
Value for money
Sort by:
Date added (newest to oldest)
View:
  • totoks101
    totoks101
    16 November 2018
    Best parts:
    Our POC that planned and coordinated the trip, Sen, was AMAZING! She helped us plan a great trip and was always checking in on us to make sure things were going well and helped to resolve any issues/concerns. Our guide while in the Hanoi region was also amazing. I liked the overnight trains, the caves, the fact we were taken to local places to eat instead of the 'safe' places most tour groups take foreigners. Really enjoyed our hotel in Hue. The bellman was super attentive.
    Worst parts:
    Nothing on the trip was really all that bad. Our guide in Sapa is probably better matched to guys. He was really nice and a good guide, but not very attentive really. Saigon started a little rough with our guide, but improved throughout the day. Now that I've been to Vietnam I would have planned things a little differently, but the trip was still amazing. Managing expectations is probably the hardest part for a tour company. We had some expectations based on our trip the previous year to Laos, but we did not check if our assumptions were correct, so can't fault any guide or anything.
    Summary:
    Hanoi was fun and our guide was awesome and even took us to try egg coffee where Sen met us. The overnight train to Sapa was an adventure and our roommies on the train were French and were great. I ...Hanoi was fun and our guide was awesome and even took us to try egg coffee where Sen met us. The overnight train to Sapa was an adventure and our roommies on the train were French and were great. I loved the trek in Sapa. My friend had a lot more issues though. It was hot and we were not really given a lot of breaks. The shuttle back to Hanoi was great in meeting new people. Ha Long Bay was fun. The cruise started a little rough. The guide on the boat, Mr. Lee, kept focusing on how much money we spent and felt like I was in school and being punished for not studying. However, once the cruise was underway things improved greatly. We were treated great once back in Hanoi and were set up to get on the train to our next destination to see caves! The booking company took us to the train, we had extra blanket, and snacks! We were met at the station, given breakfast, and then off to caving! LOVED it. If i were to do over, I would not have done Sapa and spent more time at the caves trekking and exploring. Really amazing. We were then taken to Hue. The hotel was super cute and they gave us a welcoming drink and snack to occupy us while people were checking in. Bell boy was awesome. Next day the pass on to Hoi An was fun and our time at Marble Mountain was great. Old town Hoi An was CRAZY packed with tourists. But our guide showed us where to release lanterns. We went back later and went up/down the river. Was a lot of fun. Loved all the night markets we went to on the trip. Our basket boat tour was fantastic! Our guide was fun and we had a blast. My Son was fantastic. Everything i had imagined. We were then off to Dalat. Our guide was always excited and having fun. My only disappointment is I thought we were going to see more of the coffee farm and processing of coffee. But that was nobody's fault, I should have done better research. I also thought the wine tasting was part of the tour, so was surprised we had to pay, but that was just a simple misunderstanding. We ended the trip in Saigon. Guide was nice and had some good suggestions. My favorites were night markets, My Son, the caves, and even the overnight train.See more
    Sen
    Agency's comment
    Sen
    Hello Heather, It’s been my pleasure to work with you to customize your trip to Vietnam. I’ve still remembered the day I met you and Ya-chi in person and we had many interesting conversations at an ...Hello Heather, It’s been my pleasure to work with you to customize your trip to Vietnam. I’ve still remembered the day I met you and Ya-chi in person and we had many interesting conversations at an egg coffee at 39 Nguyen Huu Huan street, Hanoi. I am very pleased that you had a delightful trip in Vietnam with us and were interested in night markets, My Son sanctuary, the caves, the overnight train as well. Yeah, Mrs. Thuc Anh is one of our best guides in the Northern Vietnam. I’ll forward your comments to her and I am sure that she will be very as happy as I am now. In regards to the guide on Estella Cruise on Halong Bay, I trust he tried to make all of guests on the boat feel happy and smile excitedly before the cruise was underway. As soon as receiving your comments on your day trip in Dalat, I did call to check with our guide. He told me that the wine shop didn’t have wine trial any longer when you visit and he’s already informed you before drinking. I am sorry I should have called to check everything was okay when you were in Dalat so we would cover the extra cost for drinking a cup of wine at the shop for you and Ya-chi. Furthermore, I would love to say thank you so much for traveling with us. I wish to welcome you and Ya-chi to Vietnam again next year so I will take Sapa out and give you one more day in Quang Binh to enjoy trekking and exploring caves. All the best wishes, SenSee more

  • Julie
    Julie
    23 October 2018
    Best parts:
    I really enjoyed all the accommodations that were recommended. They were all centrally located and were really comfortable. I especially loved the city of Nha Trang. It was so peaceful compared to the hustle and bustle of the larger cities and the beach was just so beautiful. The cruise along Ha Long Bay was also very relaxing and the scenery was incomparable.
    Worst parts:
    There one excursion in Hoi An that was listed as a back of a motorbike tour but when we were picked up by the guide, it was actually a bicycling tour. This was an issue because I don't know how to ride a bike but I gave it a try. Within the first minute, I crashed into a wall and fell and cut my hand. The guide was excellent and worked very hard and he accommodated me by letting me ride on the back of his bicycle and I thank him for that but the miscommunication of the tour itself put a damper on that excursion.
    Summary:
    It's impossible to see and do everything in Vietnam in just two weeks but we tried to experience the highlights starting in the North and ending in the South. This is a country of wonderful, warm, har...It's impossible to see and do everything in Vietnam in just two weeks but we tried to experience the highlights starting in the North and ending in the South. This is a country of wonderful, warm, hardworking people and I thank them greatly for allowing me to visit and experience a brief part of their culture, food, and way of life.See more
    Sen
    Agency's comment
    Sen
    Hello Julie, Words can’t describe how happy I am after receiving your feedback that you had a delightful trip in Vietnam with us. Absolutely, we have constantly got good feedback from our clients ab...Hello Julie, Words can’t describe how happy I am after receiving your feedback that you had a delightful trip in Vietnam with us. Absolutely, we have constantly got good feedback from our clients about Dragon’s Pearl Junk Cruise on Bai Tu Long Bay and The Anam resort in Nha Trang. As for “Farming & Fishing Life tour” in Hoi An, I would like to say sorry that our supplier forgot to prepare 2 motorbikes with driver for both of you instead of bicycles even though I reminded them one day before. I will forward your comments to them for improving their better services in the coming time. Also during this excursion in Hoi An, I trust you enjoyed other outdoor activities such as watering and planting vegetable, riding a water buffalo in a rice paddy field, paddling the unique Vietnamese bamboo basket boat and fishing as well as having lunch on one wooden boat on river with locals. Thank you so much and we hope to welcome you again to Vietnam. All the best, SenSee more