Reviews of Travels with Evaneos

4.7833 reviews
Dunks
5
Costa Rica
Couple
Amazing
The best parts:
Dear Sonia, We are now home safely, after a strange journey through empty airports ! The ground crew at Juan Santamaria stood on the runway and waved us off with the Costa Rican flag as we taxied off as one of the last flights to leave. Sue and I both work in hospital so life is very different for us now, but everything is under control at present and we are well refreshed after our amazing holiday ! Thank you so much for arranging a wonderful itinerary and being so supportive, reassuring and helpful when things were changing on a daily basis and our natural instinct was to try and get home. Everyone we came across were so very helpful and friendly, the drivers were all excellent at a time when everyone was feeling a bit anxious. I would especially mention our local guide who ran Rana Roja in Tortuguero who looked after us so well. It was an amazing experience in Tortuguero, being the only tourists in the rain forest ! Aguila de Osa in Drakes Bay was also a highlight as were all the National parks we visited in Manuel Antonio and Osa peninsula before they shut down because of the virus. I hope you and your family and staff are all well and that things can return to normal soon. We had an amazing unique experience and will be in contact about arranging another trip next year to see some more of your beautiful country. Muchos gracias and Pura Vida ! Alan and Sue
The worst parts:
Nothing
KR
5
Japan
Friends
We had a fantastic time in Japan. The itinerary and excursions organised were perfect, and we got to experience so much of Japan in two weeks - covering all the key cities and sights that we wanted to see . The destinations were all very good. There were so many highlights it's hard to list them all but seeing Mount Fuji was incredible, experiencing the history of Kyoto and the beautiful Island of Miyajima with the local deers. Japan has so many terrific places. There's so much to see and explore. The local agency was incredibly helpful from designing the itinerary to providing support whilst we were travelling - from directions, resolving last minute issues and anything else in between! Without the local travel agency and their knowledge of Japan, we wouldn’t have been able to see and experience Japanese history and culture within 2 weeks. Would highly recommend the travel agency.
Vanessa
5
India
Family
I arrived in India on March 8 as the COVID-19 was ramping up worldwide. Everywhere along the way, we received excellent service from the greeters at the airports and train stations, to the tour guides and drivers. Our tour guide in Kolkata weaved in my family history sites with a walking tour covering the daily life of Kolkata. Schools were shuttered due to COVID, though he ensured our access and a tour of a school important to my family history. The driver skillfully navigated Kolkata traffic and was always at the ready. The same experience repeated in Mussoorie with our guide. It was imperative to visit my father’s school. He not only gained access, but conducted a customized tour (he graduated from this school). Our driver arrived two hours early to prepare for the day and then extended his day to drive us to the local airport due to unexpected travel changes. Sadly, my trip was suspended early due to COVID and India closing access to tourist attractions and suspending international flights. Upon request, our tour guide immediately secured alternative travel and lodging arrangements for my party to return to Delhi. Our local agent met us at a very crowded Delhi airport at 1 a.m. and escorted us to the airline check-in line and kindly waited with us until we received our boarding pass—this was extremely reassuring.
The best parts:
I whole-heartedly and without reservation recommend local agencies in parternship with Evaneos in India. I searched for months and read many reviews about the best tour companies servicing India. I required a customized tour based upon family history, taking me to areas of India not typically traveled by international tourists. I contacted many agencies such that advertised customized tours. While initially responsive, they ceased responding once I shared my special itinerary. Evaneos local agencies in India will customize itineraries based upon budget and location, including hotels and domestic transportation. Budget airlines mostly fly the domestic routes, so be clear if you want upgrades such as luggage allowances and seating. Our India travel advisor patiently worked with me for months to finalize my itinerary—I had many potential places to visit covering much of India, and he worked with me on the potential logistics to tailor the trip to fit within the designated number of days. He was also extremely timely in responding to my many emails.
Viajero21
5
The Philippines
Couple
It was an overall enjoyable trip. The weather was awesome, the private water tours memorable and the Filipino food delicious.
The best parts:
Best parts: 1. The excelent level of communications with Philippines EVANEOS vendor Junji. 2. Working with Junji to have the best 22 day itinerary. 3. Excelent transportation and coordination within Country. 4. Good itinerary pace, with free time to explore areas on our own. Great selection of private tours. 5. Most of the hotels were great. It was a great trip!
The worst parts:
Not worst part, but it was annoying: NOTE: Most of the hotels were great! Hovever, there were two hotels that did not meet expectations. To be fare, I am not sure if it was due to room availability or available hotel choices (****** (2nights -uneven floors and******(4 nights - shower overlapping with toilet area).
rgnup
5
Colombia
Couple
We enjoyed our trip to Colombia immensely. All our guides were very knowledgeable and friendly. A lot of history you can feel walking the streets. Visited Bogotá, Medellin and Cartagena. So very different and beautiful on their own. The food was great, the museums of Botero and the Museo del Oro top notch, and the opportunity to see how very violent neighborhoods have been able to be reborn in art and enterprise is fantastic. A unique experience. Definitely visit Colombia.
The best parts:
Excellent knowledge of our tour guides, specially Alejandra *********** in Bogota. Lovely country, lovely people. The murals and art in the streets is like I have never seen before. Wow. Much to see in each city we visited.
The worst parts:
Really no bad parts.
Evaneos
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4 go to India
5
India
Friends
We booked this big tour of India with*************. Throughout the booking process and the tour itself they have been fantastic. This made the trip a great success. I would thoroughly recommend bespoke for anyone looking for a unique tailored trip to India.
The best parts:
The overall organisation of the trip, all the connections and transfers were perfect. The drivers were all excellent, very safe and considerate.
The worst parts:
The only thing that wasn't perfect was the hotel in ooty. I have given feedback to *********** on the reasons. I believe they will not be using this hotel in the future.
Evaneos
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Bliz
5
South Africa
Friends
We spent 5 days in Cape Town and 4 days in the Bush. All of them were delightful. There is so much to do and everything was interesting, exciting.
The best parts:
The whole trip was amazing, thank you. The country is absolutely beautiful and we think we had great conditions to enjoy it. We had a very good balance between scheduled tours and time on our own and we were kept safe.
The worst parts:
The only downside is that we were rushed for breakfast on the days of scheduled tours. We had to negotiate 15' to swallow a cup of coffee and a toast.
Evaneos
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Elmer Sands
3
Mexico
Family
The trip was very well organised and everything went to plan
The best parts:
We enjoyed the sites, The first hotel was very basic but very friendly and helpful The********** hotel had very friendly staff and lovely rooms, Raul was a great guide, genuinely loved his country and interested in its history. He was very courteous, considerate and informative throughout our travels. He appeared very well read and informed on current affairs generally with a good command of English.
The worst parts:
the travel was not that interesting due to mainly travelling on main roads with no view but understandably needed to cover all of the sites. Raul had to leave us to another guide on the Sunday/Monday who acted as a taxi driver rather than guide, had little command of English, Gave us next to no information at any of the sites we had to read the information at the sites ourselves. She was using her phone to text people at traffic lights and when the lights were green on many occasions we stat at the lights until the text had been sent and drivers behind were annoyed. Unless we tried to make conversation she was silent. I cannot recommend her as a replacement to Raul and it ruined our last two days travels. The Hotel on Holbox was not very friendly, restaurant staff were more interested in the TV than waiting on our table even though the restaurant was not well used in the evening often only a couple of tables use. room was nice but the shower only trickled water and was easier to wash in the sink.
Evaneos
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Barpan
4
Panama
Couple
Other than the Hotel experience we were happy. Panama is an interesting city very diversified and clean. If you take the Canal Tour be prepared to encounter waiting around and delays beyond the companies control
The best parts:
The trip was great, from start to finish. The driver Felix was courteous on time and provided great service. The Canak Tiur was good but longer than expected due to traffic on the canal. Normally there are 399 peopke on this boat ; our trip was only 90 which was much better otherwise it would have been tough to get around.’ Dario our private guide for the city tour was Great a very knowledgeable young man, well educated and did a fine job.
The worst parts:
Our hotel was lovely ********** but don’t send any guests there it has 3?fkoors and the top floor is a disco Lazatea which goes from 10-3:09an every night. Terrible we went up there for a drink at 6:00 pm and had to leave due to the music, we asked them to turn it down but they wouldnt. We moved our room from 2 bd floor to the 1st no balcony but it smelled mouldy with no window. For the money spent not a good place to stay. Everyone was complaining to the staff. Great restaurant next door *********** but that doesn’t help when you have had no sleep.
Evaneos
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Geo
5
Mexico
Couple
Our trip to Mexico was amazing! This was our third trip using Evaneos and by far it has been the best one. All thanks to the local agent in partnership with Evaneos in Mexico, excellent recommendations and costumer service. She was quite accommodating, both before the trip, where she tailored the itinerary to meet our needs and our budget (she even calculated for us a budget per day which turned out to be pretty close to what we ended up spending) and during the trip as well by being in contact with us to check if we were satisfied with our itinerary or if we needed anything. We definitely recommend local agencies in parternship with Evaneos and we will surely go back to Mexico!
The best parts:
We liked pretty much everything about our trip itinerary, the cenotes, archeological sites, hotels, everything!
The worst parts:
The only thing we didn't like was the fact that one of us had Moctezuma revenge for a couple of days.
Brie
5
Australia
Couple
. We had always wanted to go to Australia and New Zealand. Who wouldn't want to visit there. The scuba diving on the Great Barrier Reef was a bucket list experience. Sailing by the Sydney Opera House. Hiking through the rainforest. Seeing the glowworms. Visiting the wineries and enjoying some New Zealand wines. Sitting on the verandas at the B&B's. Relaxing in the hot pools. The overnight trip on Doubtful Sound. So much to enjoy, difficult to name all of the venues. The people were the best. Everyone was so accommodating and hospitble.
The best parts:
The trip was very well organized. Instructions on where to be at what time and directions to our hotels were a big help. Our hotels and B & B's were top quality and each had something different to offer. The tour guides were all phenomenal and taught us a lot about the region.
The worst parts:
Long drives on mountainous roads (but they were beautiful). Some of the tours were not explained fully and might have opted out of them. Cancellations of tours due to weather (no one's fault)
Evaneos
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TeresaSA
5
Argentina
Friends
After completing a 15-day South American cruise on********* from Santiago, Chile to Buenos Aires, Argentina, we wanted to visit the Iguazu Falls. We selected Evaneos to put together a four-day trip for us. I had used Evaneos in the past and would certainly use them again. Our goal was to visit both the Brazil and the Argentina sides of the Falls. We stayed in a little hotel outside of the town of Iguazu. It was $5.00 for a taxi ride into town--that included a generous tip. There are a number of good restaurants in town that we enjoyed. I would recommend visiting the Brazil side of the Falls on the first and then the Argentina side on the second day with a boat ride at the end of the second day.
The best parts:
We had a fabulous tour guide. *********, **************** was excellent. She was punctual, informative, got us to our destinations before the crowds, made going through immigrations easy. I can't say enough positive things about her. I would highly recommend her to anyone making a visit to the Iguazu Falls.
The worst parts:
Although our hotel was nice our room was a disappointment. The room was small and our bathroom was even smaller. In order to take a shower you had to leave the door open. Having just gotten off a cruise ship it was hard to believe that a bathroom could be smaller than what was on the ship. What made it worse was that our friends that we were traveling with had a very large room.
Evaneos
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JoyfulAthena
5
Vietnam
Couple
Paul had wanted to go to Vietnam for years (I didn't...until I researched the incredible scenery). There's no way we could have coordinated such an incredible trip by ourselves. Our agent in Vietnam was excellent.
The best parts:
The guides and the drivers—fantastic. (I don't know how much they're getting paid, but they deserve raises...just because they're the best representatives of Vietnam.) We also REALLY appreciated being on three boat rides by ourselves—that was a nice surprise (bird sanctuary and caves in Ninh Binh) and the Mekong Delta. Our guide insisted we do the nighttime Hanoi Vespa tour and we're SO HAPPY that she did. We had a great time on it, and it was so well-organized. We also enjoyed our rickshaw ride in Hanoi...what a great way to see the French Quarter and the perfect end to a day tour...
The worst parts:
The weather. We were surprised it was so misty in Hanoi (only because we came from the same crappy weather in Seattle!). You can't control that, so there really were no worst parts.
Evaneos
Merci pour votre témoignage et à bientôt autour du monde!
Rms
3
Argentina
Friends
We spent three days in Buenos Aires and 5 days in Bariloche, Argentina. We had wonderful weather and a good time with old friends. We have used Evaneos several times in the past with excellent results, but had a little more trouble this time as described above.
The best parts:
All the scheduled events went perfectly which was much appreciated. We have always found Evaneos to be very reliable in that regard.
The worst parts:
We were in Buenos Aries for just 3 days and had never been there before. We wanted a private guided tour, but Cecilia kept saying we could tour the city on our own. We probably could, but we are in our 70’s and wanted a guide. We finally turned to ************ for a guided tour and driver and they provided a wonderful service, but I was disappointed we couldn’t get it thru Evaneos. I’m Bariloche, we had to pay entrance fees to the national parks which seemed ridiculous since our tours were scheduled to take us into the parks. Why weren’t those fees paid in advance as part of our fees to you?
Evaneos
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Faroz
3
The Philippines
Solo
Varied itinerary from land excursion to water excursion.
The best parts:
A very well organised trip in a very beautiful country. But I had informed the agent what islands I wanted to visit, what activities i wanted to do and some of the hotels I wanted to stay at.
The worst parts:
The stress and uncertainty. Communications were very bad from after I had paid the deposit. I had to chase the agent up in order for her to send me the link to pay the balance of the trip. The communications were so bad that I started doubted whether the company actually existed. I did not receive all the domestic flight vouchers by the time i left the Uk, one of voucher that she had sent me had my name totally wrong. She stated that she would send printed copies with the pick up driver at Manila airport but the latter did not have anything on him. His instructions were only to pick me up. I spent a couple of hours on the first day of the holiday trying to figure out the vouchers that she had sent me and noticed that she had got the dates wrong and had to mail her. The airport security would not allow me into the domestic airport without printed copy of the ticket. I had to go into my ipad to get the electronic copy and he allowed me in as an exception. I had to keep chasing her up and eventually got them printed at the hotel reception. Upon arrival at Manila airport, very fortunately I managed to log into the airport wifi and I received a WhatsApp message informing me where the driver would wait for me, which was outside the terminal building. I dont know what I would have done if I did not manage to log into the airport wifi or if my phone was not working. I had to keep texting her on almost a daily basis to find out various airport pickups times and pick up time for excursions. The itinerary of 2 of my excursions were changed without notifying me of the same. Lunch on the Lobok river cruise was replaced with lunch with a local family. I had to chase her up to reinstate that lunch on the following day excursion. It casted a huge shadow on the holiday and was very stressful when I should have been relaxing and enjoying myself.