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An update from Evaneos

Trip review
Sri Lanka

Jeffries Family
Jeffries Family
loved their trip to Sri Lanka

Great destination with plenty of diverse cultural and natural attractions. Good value for money and a fun holiday for us as a family with young children. Friendly and helpful locals. Not over run with tourists but that is probably due to the recent incidents leading to many cancellations.
Trip Details
Travelled
As a family
On
16 August 2019
Trip type
Classic

Trip customised with a local travel agent in the destination

Jeffries Family
Jeffries Family
28 August 2019
Best parts:
Safaris at Kaudula & Udawalawe. Beach stay at Pasikudah. Great hotels and value for money. Requesting an additional stop at Buduruwagala which was accommodated by our driver.
Worst parts:
Unreliable vehicle that broke down leaving us stranded for multiple hours waiting for a replacement, the local tour agency tried to apologise and make up for this inconvenience. Drivers need to invest in a GPS, often needing to stop to ask for directions, while we could simply know where we needed to go via google maps on our phones which worked fine. Also driving really slowly 40-50 km/h to avoid arriving places early was annoying, we would rather stand around and wait til our scheduled time than spend more time in the vehicle.
Yasasvi
Agency's comment
Yasasvi
Dear Jeffries Family, Thank you very much for taking the time to write a review about your holiday in Sri Lanka. I'm happy to hear that you had a great time in Sri Lanka. Thank you for sharing some of...Dear Jeffries Family, Thank you very much for taking the time to write a review about your holiday in Sri Lanka. I'm happy to hear that you had a great time in Sri Lanka. Thank you for sharing some of the beautiful pictures from your holiday with us. We are extremely sorry for the issue with the vehicle and we completely understand how inconvenient it must have been. However we hope that you returned with wonderful memories of our little island and that you enjoyed the lunch at Cafe ***. I would also like to inform you that we will take extra measures to make sure that such incidents will not happen again in the future. We would love to welcome you again to Sri Lanka. Warm Regards, YasasviSee more
Evaneos' comment
Dear Jeffries Family, Thank you for your feedback! We are more than happy that you enjoyed your trip to Sri Lanka and we are looking forward to see you again soon! Yours sincerely, Your Evaneos T...Dear Jeffries Family, Thank you for your feedback! We are more than happy that you enjoyed your trip to Sri Lanka and we are looking forward to see you again soon! Yours sincerely, Your Evaneos Team!See more
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