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An update from Evaneos

Trip review
Sri Lanka

Glenbow
Glenbow
loved their trip to Sri Lanka

Colombo to Jaffna, three nights with day trips, then three nights at Big Game Safari Wilpattu, with a final day in Colombo with an invitation dinner and a customized city tour. Big Game in a heat wave is unbearable but the staff pitched in as best they could to find distracting daytime activities. And the meals were uniformly superlative.
Trip Details
Travelled
As a couple
On
9 March 2019
Trip type
Luxury

Trip customised with a local travel agent in the destination

Glenbow
Glenbow
18 March 2019
Best parts:
The local agency and Natasha remained flexible and creative throughout the long process. She provided us special offers and adjustments and was responsive 7/24 it seemed. When our driver fell ill, a replacement was assigned within hours and took over the next morning at no extra cost to us. Hotels were excellent with helpful staff and dining.
Worst parts:
I would have preferred more official documentation in my hands eg to present to hotels or pre paid vouchers for site admissions. There were occasions of confusion with the driver where documentation on what’s to happen or what can and cannot be done would have given a source reference. Everything worked out but with a lot of trust and patience.
Natasha
Agency's comment
Natasha
Dear Glen and Barbara, Thank you very much for taking the time to send us your feedback. It's very unfortunate that there was a heat wave here (especially towards the northern region), or else I'm su...Dear Glen and Barbara, Thank you very much for taking the time to send us your feedback. It's very unfortunate that there was a heat wave here (especially towards the northern region), or else I'm sure you would have enjoyed your trip and the safaris further. I do hope you decide to visit us in the near future and thank you once again. P.s. I have taken note on the further documentation and we are currently working on that :) Kind regards, NatashaSee more
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