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Trip review
Mexico

MJ
MJ
was disappointed by their trip to Mexico

Mexico City very interesting, and so were the Mayan ruins. worth going to both
Trip Details
Travelled
As a couple
On
12 January 2019
Trip type
Classic

Trip customised with a local travel agent in the destination

MJ
MJ
23 January 2019
Best parts:
The ruins and the beach at Tulum
Worst parts:
1. the food - lots of indigestion from the oil used 2. mexican hotels don't understand the concept of 'a room which is quiet at night time' - disappointed that our local travel agent didn't get this right for us 3. the location of the hotel in Mexico City was not great, and the hotel in Merida needs to improve - its breakfast was poor, its attitude was 20-years out of date. again, disappointed with our local travel agent. Anyone can chose badly over the internet, the point of using a local agent is to get better choices
Ivana
Agency's comment
Ivana
Hi Michael, Thank you very much for your feedback and the different inputs as they always help us to improve our services. We will definately take them into account for the future. I am glad that yo...Hi Michael, Thank you very much for your feedback and the different inputs as they always help us to improve our services. We will definately take them into account for the future. I am glad that you liked Tulum and the beautiful beaches! I must admit that I was very surprised to read your negative feedback. During the travel preparation we have discussed the different hotel options and agreed on the hotels together. During the entire trip we have not heared anything from you so assumed that everything was according to your desires. The food in Mexico can indeed be challenging, I agree on that. I am sorry that you has such a bad experience. As far as hotels are concerned, we have asked our hotels for quiet rooms but as I told you before they are subject to availability. In general, Mexico is a colorful country and the people enjoy life which often leads to much noise on the streets. Merida especially is a little city where much of the activity is on the street! The hotels are colonial style hotels that have very special caracter. Sometimes it can look like dated 20 years ago, but they are all carefully selected. As I said, we have asked the hotels for quiet rooms but this can never be guaranteed. That you are disappointed with us, does hurt me a little bit as we have never heared anything from you during your trip. You recieved an emergency phone number from our company where you could have contacted us everytime. I cannot change anything that I am not aware of. Concerning the hotel in Mexico City and its location being 'not great'. It would be great if you could explain us your concernes more into detail. As the city is very big we want to make sure to put our clients in hotels that are accessible and safe. Your hotel was in one of the safest areas and there are restaurants and bars closed by. It is a popular area! Mexico City is always and everywhere noisy! 25 Million people live in the city which of course creates noise and traffic. We cannot change anything about that. I have done my very best to respect your budget and all wishes. January is high season which also means that it is louder than usual because the hotels are booked out! Choosing a local travel agent doesn't mean that I can offer 5 Star hotels for 3 Star prices. I am very sorry that you feel this way and still hope that you will visit our beautiful and colorful country again some day. I wish you all the best Saludos IvanaSee more