Trip Kenya: feedback of Not a good service - 6 in Kenya with

Not a good service

was disappointed by their trip to Kenya

The trip could be really amazing if it was organized better, no money worth for the service received

Trip Details

Travelled

As a couple

21 September 2019

Trip type

Luxury

Trip customised with a local travel agent in the destination

Not a good service

28 September 2019

Best parts:

Safaris and last accommodation

Worst parts:

Trip not well organized, the driver get lost twice and he wasn't a proper guide, a lot of waste of time duringtthe trip and accommodations with different standards

Agency's comment

Irene

Dear Alessandro, Good morning and thanks you for taking time to send us your valuable feedback. We apologize for the shortcomings and rest assured your feedback has been taken seriously and we will us...Dear Alessandro, Good morning and thanks you for taking time to send us your valuable feedback. We apologize for the shortcomings and rest assured your feedback has been taken seriously and we will use this to rectify where we went wrong. However, I am glad o dee that the best part of your holiday a the safari., once again, thanks you so much for your valuable feedback . Best Regards,See more

Trip review Kenya

Trip customised with a local travel agent in the destination

Trip review
Kenya